Court Booking Details

Badminton, Table Tennis Booking



You do not need to be a member to book a court. Non-members are welcome to make casual bookings online or in person, subject to court availability

Badminton Centre – Court Booking & Membership Information

✅ Facility Requirements

  • Badminton Shoes Only:
    • All players (including children & visitors) must wear proper badminton shoes designed specifically for the sport.
  • Max. 7 People Per Court:
    •  Includes players, children, and visitors (per Auckland Council regulations).
  • Not Suitable For:
    • Groups wanting casual, one-off games with non-badminton footwear.
  • Most Suitable For:
    • Families & groups who play regularly with badminton shoes.
    • Players training seriously or preparing for competitions.
    • Senior & junior club members.
    • Community groups hosting tournaments (badminton shoes required).

🕑 Opening Hours

  • Admin Office: Mon–Fri, 9 AM – 5 PM
  • Courts:
    • Guests: 9 AM – 10 PM, 7 days (365 days/year)
    • Associate Members: 7 AM – 12 MN, 7 days (365 days/year)
    • Full Members: 24 hrs, 7 days (365 days/year)
               12MN - 7 AM Advanced booking only
  • Pro Shop:
    • Mon–Fri: 9 AM – 10 PM
    • Sat: 9–4 PM, 7–10 PM
    • Sun: 9–6 PM

🎟️ Casual / Walk-In Bookings

  • No membership required.
  • Book online or in person.
  • Badminton shoes mandatory.
  • Booking at reception kiosk.

Court Hire Rates

Badminton

Duration Peak Time Off-Peak Time
45–60 min $30 $13
30–45 min $24 $12
0–30 min $16 $8

Table Tennis

Duration Peak Time Off-Peak Time
45–60 min $16 $12
30–45 min $12 $12
0–30 min $8 $8

Peak Times: Weekdays 4 PM – 9 AM, Weekends & Public Holidays (all day).
Off-Peak Times: Mon–Fri 9 AM – 4 PM.

👥 Membership Options

Associate Membership

  • Setup Fee: $15
  • Refundable Deposit: $50
  • Annual Renewal: $15
  • Rates: $28/hr (peak), $12/hr (off-peak)
  • Online booking access (up to 3 courts / 6 half-hour blocks).

Full Membership

  • Annual Subscription: $190
  • Setup Fee: $15
  • Refundable Deposit: $50
  • Initial Cost: $255
  • Rates: $20/hr (peak), $9.50/hr (off-peak)
  • Same conditions as Associate Membership.

Multicourt Membership

  • Annual Subscription: $190 per court
  • Setup Fee: $15 + $50 refundable deposit
  • Rates: $20/hr (peak), $9.50/hr (off-peak)
  • Regular weekly bookings (1 month in advance).
  • Multi-court bookings require management approval.

Coach Booking

  • Annual Subscription: $800 + setup & deposit
  • Discounted rates: $20/hr (peak), $9.50/hr (off-peak)
  • Casual coach court: $50/hr (peak), $30/hr (off-peak)
  • Parents coaching kids informally are exempt.

🏸 Junior Badminton Academy Court Membership

  • Accounts are provided only to parents or adult family members of Junior Badminton Academy full-year members who wish to play regularly (minimum once per month) outside club hours with the junior member.
  • This complimentary membership is strictly for parent–child play and must not be used by parents to play with their own separate group of players.
  • A parent or adult family member must always be present with the junior member during play.
  • When you no longer play regularly, the account should be closed and the $50 security deposit may be claimed.
  • If the account remains inactive for more than three months, it will automatically be converted to an Associate/Guest booking account.

          Costs:

  • Free yearly subscription
  • Setup fee: $15
  • Refundable security deposit: $50

Senior / Midweek Club Court Membership

  • This complimentary court membership is available only to full-year Senior or Midweek club members who wish to play regularly (minimum once per month) outside club hours with their family and friends.
  • When you no longer play regularly, the account may be closed and the $50 security deposit refunded.
  • Accounts must not be used to book courts for friends or third parties. Any misuse will result in immediate suspension.
  • If the account remains inactive for more than three months, it will automatically be converted to an Associate/Guest booking account.

          Costs:

  • Free yearly subscription
  • Setup fee: $15
  • Refundable security deposit: $50

💳 Membership Conditions & Responsibilities

  • Badminton shoes mandatory. Non-compliance = $30–$60 penalty/cleaning fee.
  • Max. 7 people per court.
  • Account holder must always be present & is responsible for all players.
  • Bookings for 3rd parties not allowed.
  • Members must handle issues independently; staff only available during office hours (Mon–Fri 9–5 PM).
  • Court misuse (wrong shoes, too many people, unsupervised children, unauthorized bookings) = account suspension.
  • First 2 bookings are casual until footwear & booking process are verified.
  • Refunds: Refundable within 30 days for injury or change of mind.

🛒 Equipment Hire / Purchase

  • Racquet Hire: $3 (social), $6 (competitive)
  • Racquet Purchase: $29–$379
  • Shoes Hire: $5 (limited sizes)
  • Shoes Purchase: $59–$139
  • Shuttles:
    • Used: Free / $2 each / $25 per tube
    • New: $6 each / $42–$90 per tube

⚠️ Important Notes

  • Courts may be unavailable due to maintenance, tournaments, or weather/humidity.
  • CCTV & staff checks in place – misuse may result in suspension.
  • Account holders are financially responsible for damages by themselves or their group.
  • No business, selling, or unauthorized coaching permitted on premises.
  • No scooters, bikes, or non-badminton gear allowed inside.
  • Court Booking Cancellation policy:
    • Associate/Full members: 24 hrs in advance.
    • Group members: 1 week in advance.
    • Credit vouchers issued automatically.

Who Can Apply for a Court Membership Account

Court membership accounts are available only to players who can manage all aspects of play independently, including:

  • Making online bookings.
  • Understanding and following all rules outlined on the website, notice boards, and enrollment forms.
  • Taking full responsibility for the facility during their playtime.

Please note:

  • Customer service or staff are not available during play. All issues and support must be directed to the office via email or phone during office hours.
  • If you encounter unexpected membership issues, you may book a casual court through the Pro Shop and resolve your membership matter with the office during office hours.

Summary

  • Membership holders must be able to book in advance and play without any assistance from staff.
  • If a member requires staff or Pro Shop support during play, or needs to discuss rules or clarifications at the courts, their account may be placed on hold or withdrawn until all requirements are clarified with the manager in person during office hours.

Customer Service for Court Account Holders

Availability:

  • Administrative services are available Monday – Friday, 9:00 AM – 5:00 PM (office hours only).
  • Support will be provided only to account holders via email, phone, or by appointment in person.
  • No support will be provided to group players, visitors, or on behalf of account holders.

Limitations:

  • Walk-in assistance for card/account issues cannot be guaranteed.
  • Pro shop staff, coaches, or other personnel are not authorized to provide account-related support outside office hours.
  • Please do not approach staff in the pro shop, on court, or during their duties for administrative or booking-related issues.
  • Any players accompanying an account holder must direct questions or concerns to the account holder only. The facility staff will not provide information or clarification to non-account holders.

Membership Application Process

Step 1: Complete the membership form and pay the membership fee.

  • This can be done in person at the office (approx. 5 minutes) or online.
  • Payments can be made by direct credit or credit card.

Processing Time:

  • Once all details are submitted and the correct payment received, processing is usually completed on the same day or the next business day.
  • You will receive an email with your account details and court access information.

First Two Bookings:

  • The first two bookings for new members will be processed as casual bookings.
  • Membership activation at member rates will only occur once:
    • Staff confirm the correct footwear of all players.
    • The member demonstrates familiarity with the online booking procedures.

Account Suspension, Deactivation, and Reactivation

Account Monitoring:

  • If an account holder fails to comply with the facility’s rules or terms and conditions, their account may be placed on hold or suspended immediately.
  • Staff observations, CCTV footage, or reports from other players may result in notes being added to the account.
  • Regular reminders and warnings will be issued to members when concerns are recorded.

Important:

  • No notification is sent at the time of suspension. If your account is inaccessible, you should first review your activities to check for any breaches.
  • If clarification is required, email admin@badmintonnz.co.nz or call the office during business hours to obtain details of concerns noted on your account.

Reactivation Process:

  • Once issues are resolved, the account holder must resubmit the online registration (no additional fee).
  • Any associated costs, such as cleaning fees, will be charged before reactivation.

Immediate Suspension Triggers:

  • Failure to enforce footwear requirements (no sneakers, running shoes, basketball shoes, volleyball shoes, barefoot, or any inappropriate shoes).
  • Exceeding the maximum of 7 people per court (including children and visitors).
  • Playing without lights, using other players’ courts, or playing in walkways.
  • Ignoring “light flashing” warnings.
  • Booking courts for friends or third parties without being present.
    • “I had planned to come but had a last-minute appointment” is not acceptable. In such cases, bookings must be converted to casual bookings with the balance fee paid.
  • Lack of child supervision (e.g., children running around, playing with nets/posts, spilling water).
  • Allowing non-account holders to manage or operate the booking account.

Court Booking Cancellation Policy

  • Only the account holder may cancel bookings. Staff will not involve in cancellations.
  • Eligible cancellations will automatically generate a credit voucher.
  • Cancellation requirements:
    • 24 hours prior to the booking for Associate/Full memberships.
    • 1 week prior for Group memberships.
  • If you do not receive your refund/credit voucher, please retain all records and contact admin@badmintonnz.co.nz within 3 days of the cancellation.

Pay2Play Refund Voucher & Booking Cancellation Policy

  • Cancellation Timeframe
    • Bookings cannot be cancelled, refunded, or moved within 24 hours of the scheduled start time.
  • Voucher Issuance
    • When eligible, a voucher will be created for the same value as the original booking.
  • Peak and Non-Peak Movements
    • A non-peak time booking may only be moved to another non-peak slot. If moved to a peak slot, the price difference must be paid.
    • A peak time booking may only be moved to another peak slot. If moved to a non-peak slot, no refund of the difference will be provided.
  • One-Time Movement
    • Each booking may only be refunded or moved once using a voucher.
  • Voucher Use Recommendation
    • If you are uncertain about your next availability, please retain your voucher number and redeem it only when you are confident of your playing time.

General Terms & Conditions of Use

General

  • Members do not require assistance from staff or the pro-shop during playing time.
  • Members must check the website and noticeboards for updates and follow all center rules and policies.
  • Support is available only during office hours (Mon – Fri, 9 AM – 5:30 PM).
  • Members must not approach pro-shop staff or coaches for any court account-related issues.
  • All queries from group players must be directed to their account holder. Staff will only deal with account holders.

Responsibilities of Account Holder

  • The account holder is personally responsible for all players invited under their account, including:
  • Ensuring all players wear badminton shoes specifically made for badminton sport.
  • Ensuring health and safety requirements are followed.
  • Managing accidents, injuries, or incidents.
  • The account holder is responsible for assessing unsafe playing conditions (humidity, slippery floors, etc.) and must stop play immediately if courts are unsafe.
  • All accounts must be operated personally by the account holder. Online access details must remain confidential.
  • The account holder may register an assistant for fixed groups, but remains fully responsible for all activities.
  • A maximum of 7 players per court (including visitors and children) is allowed.

Footwear & Court Use

  • Approved badminton shoes are compulsory.
  • Breaches (including sneakers, running shoes, barefoot, basketball/volleyball shoes, etc.) will incur a $30 fine per incident.
  • No players or visitors without badminton shoes may enter courts. Visitors must wait in the club room or reception.
  • No play is allowed on unlit courts, walkways, or courts booked by others. Misuse may result in account suspension.

Prohibited Activities

  • No selling, promoting, or conducting business (e.g., shuttles, racquets, stringing, coaching) without management approval.
  • Only badminton bags with personal playing gear and shuttles are allowed inside. Bulk shuttle tubes or equipment require prior approval.
  • No bicycles, scooters, skates, or similar items inside the facility.
  • Noise and traffic on or near courts must be controlled to avoid disturbing adjacent players.

Cancellations & Refunds

  1. Court Cancellations:
    • Associate/Full Members: minimum 24 hours’ notice.
    • Group Memberships: minimum 1 week’s notice.
    • Cancellations must be made by the account holder only.
    • Refunds are processed automatically as credit vouchers. If not received, contact admin within 3 days.

  2. Membership Refunds:

    • Refundable within 30 days for change of mind or medical reasons (with certificate).
    • Casual fees will be deducted for any courts used.
    • Otherwise, memberships are non-refundable and non-transferable.
    • Management reserves the right to reject memberships. If rejected, a full refund is issued.

    Suspension & Breach of Rules

    • Accounts may be suspended immediately for:
      • Breach of footwear policy.
      • Exceeding maximum players (7 per court).
      • Playing without lights, on other courts, or in walkways.
      • Third-party bookings or account misuse.
      • Children unsupervised or misusing equipment.
      • Unauthorized person accessing or managing account.
    • No notifications are sent for suspensions. If your account is inaccessible, review rules or contact admin.
    • To reactivate, concerns must be resolved and online registration resubmitted. Costs (e.g., cleaning fees) will be charged if applicable.

    Liability & Damages

    • The account holder is fully responsible for:
      • Damages to center property by themselves or their players/visitors.
      • All personal injuries or mishaps occurring under their account.
    • The center is not liable for accidents, weather conditions, or unsafe play decisions by members.
    • The account holder authorizes charges to their account for:
      • Damages.
      • Pro-shop purchases.
      • Outstanding balances (including collection/legal fees).

    Membership Conditions

    • Junior/Senior Free Club Accounts must remain active with minimum monthly use.
    • Accounts inactive for 3 months will be downgraded to Associate/Guest booking.
    • Refundable deposits must be claimed within 6 months of account closure/expiry. After this, deposits are forfeited.
    • Expired accounts are closed after 6 months.

    Bookings & Availability

    • All bookings must be for playing unless otherwise pre-arranged (e.g., coaching).
    • Club programs and tournaments take priority over private bookings.
    • Courts may be reassigned or unavailable due to maintenance, health & safety, or center programs. Notice will be given where possible.
    • If significant court changes occur, members will be notified. Minor adjustments will be updated on the booking system.

    Consent

    • Account holders consent to receive booking confirmations, reminders, and updates via email.
    • Photos/videos of members during sessions or achievements may be displayed for sport development and promotion.

    Agreement

    • By registering and operating an account, members agree to comply with all NZBC rules, policies, and these Terms & Conditions.
    • Breaches may result in account suspension or cancellation without refund.
    • Terms, rates, and membership fees are subject to change without notice.